WaterLux SMS Terms

Effective May 19, 2026

WaterLux operates an SMS messaging program for customers and subscribers in Florida. This page describes the program, the consent required to participate, the messages we send, and how to opt out at any time.

Program purpose

WaterLux uses SMS to deliver:

• Water quality tips for South Florida (Miami-Dade, Broward, Palm Beach)
• Seasonal alerts (hurricane preparation, algal bloom advisories, utility events)
• Appointment reminders and confirmations for in-home water tests and installations
• Customer care responses to inbound questions
• Occasional offers, when consented

Consent

You opt in to the WaterLux SMS program by:

• Submitting the form at waterlux.com/subscribe with the consent checkbox checked, or
• Signing a paper consent form during an in-home water test appointment, or
• Verbally consenting on a recorded inbound call to (754) 317-0104

Consent is not a condition of purchase. You can buy products and book services from WaterLux without ever opting in to SMS.

Message frequency

Message frequency varies. Subscribers typically receive approximately 4 to 8 messages per month. Customers with an active appointment or install may receive additional transactional messages.

Message and data rates

Message and data rates may apply. Standard carrier rates apply to all messages sent and received. Check with your carrier for details.

How to opt out

Reply STOP at any time to unsubscribe from the WaterLux SMS program. You will receive one final confirmation message and no further messages from us. Other keywords that unsubscribe you: STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.

To resubscribe after opting out, reply START or SUBSCRIBE, or use the form at waterlux.com/subscribe.

How to get help

Reply HELP or INFO at any time to receive a response with our customer care contact information. You can also reach us directly:

• Phone: (754) 317-0104
• Email: help@waterlux.com

Supported carriers

This program is available on most major US carriers including AT&T, Verizon, T-Mobile, U.S. Cellular, Boost, Cricket, Metro by T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

Privacy

WaterLux does not sell, rent, or share your mobile phone number or SMS opt-in status with third parties for marketing purposes. SMS opt-in data is used only to operate this program. See our Privacy Policy for full details on how we handle your information.

Changes to these terms

We may update these SMS terms from time to time. Material changes will be communicated by SMS to active subscribers and reflected in the Effective date at the top of this page.

Contact

For questions about the WaterLux SMS program, contact us at help@waterlux.com or (754) 317-0104.