Privacy Policy

Last updated: March 2026

1. Information We Collect

We collect information you provide directly to us, including: name, email address, phone number, property address, water quality concerns, and service preferences when you request a quote or consultation.

When you use our website, we automatically collect: device type, browser information, IP address, pages visited, and referring URL.

2. How We Use Your Information

We use your information to: provide water treatment consultations and quotes, schedule service appointments, send appointment reminders and service updates, improve our services and website, and comply with legal obligations.

3. Information Sharing and Disclosure

We may share your information with: service partners who help us deliver water treatment services, payment processors for secure transactions, and legal authorities when required by law. We do not sell your personal information to third parties.

4. SMS / Text Messaging

Mobile phone numbers we collect. When you submit a form, request a free water test, or otherwise provide your mobile phone number to WaterLux, we use that number to follow up about your inquiry, schedule appointments, send service reminders, and respond to questions you send us.

How your mobile information is shared. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Opting out. You can stop receiving text messages from WaterLux at any time by replying STOP to any message we send. We will send a single confirmation that you have been unsubscribed and will not message you again unless you reply START to resubscribe.

Help. Reply HELP to any WaterLux text message for assistance, or call us at (754) 317-0104.

Frequency & cost. Message frequency varies. Message and data rates may apply depending on your mobile carrier and plan. Consent to receive text messages is not a condition of any purchase.

5. Contact Us

If you have questions about this privacy policy, contact us at help@waterlux.com or call (754) 317-0104.